Satellite TV & Internet Support
Johnston Communications FAQ
Here we have included some of our most frequently asked questions and “how to” videos. We will be updating this as often as possible. If your question is not answered here please feel free to send us a message, email, or give us a call and we will be happy to help you!
1. How do I pay my TV bill?
We usually put your bill on auto-pay when you sign up, your specialist would have gone over this with you at the time of sale. Auto-pay is the easiest way to pay your bill because you do get a discount. However if you need to pay your bill you can go to your Dish or Direct TV online account to pay it, call them and pay on the phone, or even pay cash at most Walmarts. Unfortunately we are not aloud to take payment in the store for your bill due to privacy reasons.
2. How can I update my payment method?
You can create an online account through the direct provider and login to change your account information. If you are having trouble with that you can call into our office, at 712-826-4022, and we can help you.
3. How can I change my TV programming?
You can create an online account through Dish or Direct TV and can change your program package through your online portal. If you are having trouble with that you can call into our office, at 712-826-4022, and we can help you.
4. How can I lower my bill?
You can lower your package via your online portal through your direct provider OR contact your nearest Johnston Communications to help assist you with a solution.
5. Contacts for direct providers listed below
Dish- (800) 333-3474
Direct TV- (800) 347-3288
Viasat- (888) 278-6858
HughesNet- (866) 347-3292
Century Link- (866) 655-7419